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Customer support

At The BDSM Boudoir, we understand that every customer interaction is unique and deserves special attention. Our customer service is designed to support you with professionalism, discretion and respect, whatever your question or request.

We know that purchases related to intimate practices can give rise to questions or hesitations. Our team is specially trained to advise you in a caring, non-judgmental way, placing confidentiality and comfort at the heart of our relationship.

Find out below how to contact us and benefit from personalized support.

Chat live with our team

Our online chat allows you to get immediate, personalized answers. Available Monday to Friday from 10:00 am to 6:00 pm, this tool is ideal for quick advice on our products and their uses, or to remove any hesitation you may have about your purchase.

Our advisors are specially trained to support you with professionalism and kindness. Whether you're a beginner or an expert, curious or passionate, we listen to you without judgment and answer your questions with tact and expertise.

Chat is particularly recommended for :

  • Getting safety advice on a piece of equipment
  • Understand the specifics of a product
  • Clearing up doubts about a practice
  • Quickly track the status of your order

To access the chat, simply click on the conversation icon at the bottom left of your screen. An advisor will be instantly available to answer your questions.

Click here to start the chat

Follow us and contact us on Facebook

Our Facebook page is much more than a simple communication space: it's a place to exchange, share and discover the world of BDSM. Join our community to get tips, information and stay connected with us.

You can contact us via Messenger for any question that doesn't require an immediate answer. Our team processes messages within 48 working hours.

This option is particularly suitable for :

  • General inquiries
  • Suggestions or feedback
  • Questions about our collections
  • Less urgent requests for advice

To contact us, click on the button below. Feel free to send us a private message. We'll reply with professionalism and discretion.

Contact us on this page

You can also simply contact us using this form. Whatever your question, we'll get back to you as soon as possible.

Start by giving us your name:

We also need your email address, otherwise we'll have trouble getting back to you...

Select below the reason why you would like to contact us.

Just a few more bits of information...

For product advice, don't forget to give us the SKU below. You'll find it at the top of the product details page. On the other hand, if you contact us about an order, we'll need the number you received by email when you placed the order.

All you have to do is type your message:

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